Enhancing Accessibility
Help us become better
Share your ideas to easy.support@gic.bankofcyprus.com and enhance the insurance experience for everyone.
At Genikes Insurance, we are committed to providing a seamless, secure, and supportive insurance experience for everyone. If you are deaf or hard of hearing, explore the options we offer to ensure your needs are fully met.
Our Commitment to Accessibility
Digital Accessibility:
▪️Genikes Insurance Customer Portal – Hearing impairment is not a barrier. Our portal features lots of (several) self-service options and accessible design elements, as well as clear visual cues. Find out more.
▪️Genikes Insurance Website – All information and services are accessible to ensure a smooth digital experience. Find out more
Branch Experience:
▪️Accessible Facilities: Our branches across Cyprus are equipped with private rooms specifically designed for confidential conversations and comfortable communication.
▪️Supporting Your Needs: Our friendly Meet-and-Greet staff are available to assist you. Before you sign, we make sure you have been fully informed about the terms.
Call Centre Support:
▪️Communicate with us via our Contact Us form. Our agents are trained to support customers with hearing impairments, and we can initiate written communication through our dedicated email, easy.support@gic.bankofcyprus.com.
At Genikes Insurance, we are committed to providing a comprehensive, secure, and enjoyable insurance experience for everyone. If you are blind or partially sighted, explore the many ways we support your needs to ensure seamless access to our services.
Our Dedication to Inclusive Services
Branch Experience
We continually enhance our branch processes to ensure your safety, comfort, and independence. Our facilities and staff are dedicated to supporting your journey with us.
Accessible Branches:
▪️Our branches across Cyprus are thoughtfully equipped with private conference rooms.
▪️Personalized Assistance: Our trained Meet-and-Greet staff - is ready to assist you. - Our staff is trained to communicate effectively, offering verbal guidance and detailed explanations.
▪️Guide Dogs: We warmly welcome guide dogs inside our branches for your convenience and comfort.
Accessible Documents
▪️Most of our client-facing documents are available in formats compatible with screen readers, and other assistive technologies.
Digital Accessibility
▪️Genikes Insurance Customer Portal
– Fully supports visual navigation with screen reader compatibility. Our portal features clear headings, logical structure, and keyboard navigation support. Find out more
▪️Genikes Insurance Website
– Designed with accessibility in mind, supporting screen readers, high contrast modes, and keyboard navigation to ensure easy usage. Find out more
At Genikes Insurance, our goal is to provide a comprehensive, secure, and enjoyable banking experience for everyone. If you experience complete or partial loss of mobility or dexterity, explore the options we offer to support your needs.
Branch Experience
We continually enhance our branch processes to ensure your safety, comfort, and independence. Our facilities and staff are dedicated to supporting your journey with us.
Accessible Branches:
▪️Our branches across Cyprus are thoughtfully equipped with private conference rooms.
▪️Personalized Assistance: Our trained staff - is ready to assist you. - Our staff is trained to communicate effectively, offering verbal guidance and detailed explanations.
▪️Guide Dogs: We warmly welcome guide dogs inside our branches for your convenience and comfort.
Accessible Documents
Most of our client-facing documents are available in formats compatible with screen readers, and other assistive technologies.
Digital Accessibility
▪️Genikes Insurance Customer Portal
– Fully supports visual navigation with screen reader compatibility. Our portal features clear headings, logical structure, and keyboard navigation support. Find out more
▪️Genikes Insurance Website
– Designed with accessibility in mind, supporting screen readers, high contrast modes, and keyboard navigation to ensure easy usage. Find out more
At Genikes Insurance, we are committed to creating an inclusive environment where everyone can access our services confidently. If you experience learning or literacy challenges, we offer tailored assistance to ensure your insurance experience is secure, straightforward, and enjoyable.
Branch Experience
We continually enhance our branch processes to ensure your safety, comfort, and independence. Our facilities and staff are dedicated to supporting your journey with us.
Accessible Branches:
▪️Our branches across Cyprus are thoughtfully equipped with private conference rooms.
▪️Personalized Assistance: Our trained Meet-and-Greet staff - is ready to assist you. - Our staff is trained to communicate effectively, offering verbal guidance and detailed explanations.
▪️Guide Dogs: We warmly welcome guide dogs inside our branches for your convenience and comfort.
Accessible Documents
▪️Most of our client-facing documents are available in formats compatible with screen readers, and other assistive technologies.
Digital Accessibility
▪️Genikes Insurance Customer Portal
– Fully supports visual navigation with screen reader compatibility. Our portal features clear headings, logical structure, and keyboard navigation support. Find out more
▪️Genikes Insurance Website
– Designed with accessibility in mind, supporting screen readers, high contrast modes, and keyboard navigation to ensure easy usage. Find out more