Do you have a Claim?
File it here.
If you have a loss, damage or an unfortunate incident covered by your Policy, you must inform us by filling out a Claim Form and submitting it by email at claims@gic.bankofcyprus.com.
Alternatively, you could mail or deliver it at any of our branches.
Claim Form (click on the relevant tile):
- Motor
- Property (Residential)
- Employer’s Liability
- Public Liability
- Personal Accident, Drivers
- Hospitalization
For other Claim Forms, please E-mail us at claims@gic.bankofcyprus.com.
When we receive your Claim, we will process it within a reasonable time. Our goal is to quickly and fairly settle it, based on the terms of your Policy.
Genikes Insurance have been consistently recognized as one of the most reliable insurance companies in Cyprus. This is particularly important, especially when an unfortunate event or damage affects you or your property.
According to the law, in the event of a road collision and provided that certain conditions are met, drivers are required to move their vehicles from the accident scene to a nearby safe location.
✅First and most important step:
Contact the Motor Assistance Service immediately at 77771121. Our specialised team will guide you through the next steps.
❗When vehicles must NOT be moved
Vehicles must remain at the scene if any of the following applies:
- There is an
- An uninsured vehicle is involved.
- A government vehicle is involved.
- A driver has left the scene.
👉In these cases, remain at the scene and follow the instructions given by the Motor Assistance Service.
🚗When vehicles must be moved
If none of the above applies, and:
▪️The vehicles can be moved safely (without towing and without causing further damage), and
▪️Their presence creates a danger or obstructs traffic.
👉 then the vehicles must be moved to a nearby safe location.
Before moving the vehicles, you must:
1. Exchange details with the other drivers involved (full name, insurance policy number, driving licence number, vehicle registration number, and telephone number).
2. Take photographs showing:
▪️The position of the vehicles before they are moved.
▪️The vehicle registration plates.
▪️The damage to each vehicle.
▪️The overall view of the scene (road, signage, surrounding conditions).
❗ Make sure the photographs relate only to the accident and the damage, avoiding the capture of unnecessary personal data.
Genikes Insurance is the choice for you
- Comprehensive Plans
- Reliable Insurance
- Fair Claims handling
All Motor Insurance Plans offer the 24-hour Motor Assistance service providing roadside assistance and accident care.